Privacy Policy
Effective date: 22 September 2026
1. Who this policy covers
This policy explains how Easy Gym Software handles personal information collected through this website and its services. It applies to visitors, prospective customers, account users and people whose information a customer enters into the services. For customer-entered member and staff data, the customer is generally responsible for its collection and instructions; Easy Gym Software processes that data to provide the services, subject to the applicable agreement.
2. Information we collect
- Contact and business information: name, email address, phone number, business name, role and enquiry details.
- Account and service information: login details, account settings, support requests and information needed to operate the services.
- Customer-entered operational information: information a customer chooses to record about its members, prospects, staff, memberships, attendance, bookings, payments or communications.
- Technical and usage information: device, browser, IP address, log information, pages or features used and cookie preferences.
3. How we use information
We use information to provide, secure, support and improve the services; respond to enquiries; administer accounts and subscriptions; communicate service-related information; analyse site and product use; comply with legal obligations; and send marketing communications where permitted. You can opt out of marketing communications using the unsubscribe option provided or by contacting us.
4. Service providers, disclosures and international transfers
We may use service providers to host and support the services, process payments where applicable, deliver communications, provide analytics, or assist with customer support. These providers may process information only as needed to provide their services to us and subject to appropriate contractual or legal safeguards. We may also disclose information where required by law, to protect rights and security, or in connection with a business transaction. Processing may occur in countries other than your own; safeguards depend on the applicable law and service provider.
5. Cookies and similar technologies
We use cookies and similar technologies to keep the website and services working, remember preferences, understand usage and measure marketing performance where enabled. Your browser may allow you to manage cookies. Disabling some cookies can affect site or service functionality.
6. Retention and security
We retain personal information for as long as reasonably necessary for the purposes described here, to meet contractual requirements, resolve disputes, maintain records and comply with legal obligations. We use reasonable administrative, technical and organisational measures designed to protect information, but no internet transmission or storage system is completely secure.
7. Your rights and choices
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. To make a request, use the contact page and identify the account or business concerned. We may need to verify your identity and may be unable to fulfil requests that conflict with legal obligations, security requirements or another person’s rights. If your information was entered by a gym or studio, please contact that organisation first.
8. Changes and contact
We may update this policy when our practices, services or legal requirements change. The effective date above shows the latest version. For privacy questions or requests, contact Easy Gym Software through the contact page.
