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Questions, comments and requests regarding this Policy should be addressed to our Data Protection team through the following means:

We typically respond to privacy-related inquiries within 2-3 business days. For urgent matters regarding your personal data, please indicate "URGENT" in your subject line.

We will collect personal information when you use the Site and the associated services, and as part of the normal course of business. This Policy sets out how we collect and use personal information, and your rights regarding our use of your personal information.

Software Advice works with software vendors and prospective software buyers and this Policy applies to both. Examples include (but are not limited to) the following:

• For Software Buyers: This policy applies when you:
  • Write a review of a software product
  • Request a consultation from our software advisors (if available in your region)
  • Download content from our website
  • Subscribe to our newsletters
  • Participate in surveys or research
• For Software Vendors: This policy applies when you:
  • Create a free listing for your product
  • Create an account with us
  • Connect with a digital marketing expert or submit a query
  • Request a free demo for your listing
  • Use our vendor dashboard and tools

Your use of our sites and services is at your own risk. To the fullest extent permitted by applicable law, our sites and services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including without limitation:

• Any implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement of third party intellectual property rights
• Title, custom, trade, quiet enjoyment
• Accuracy of informational content or system integration

We do not warrant that our sites will be secure, available or operate in an uninterrupted or error-free manner; that errors or defects will be corrected; or that the content on our sites is accurate or appropriate for you and your business needs.

We collect information that you provide directly to us, as well as information automatically collected when you use our services:

Information You Provide

• Personal Identification Information: Name, email address, phone number, company name, job title
• Account Information: Username, password, security questions
• Professional Information: Industry, company size, software requirements
• Communication Data: Messages, reviews, feedback, survey responses
• Payment Information: Billing address, payment method details (processed securely by third-party providers)

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, search queries
• Location Data: General location information based on IP address
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience

We use the information we collect for various business purposes, including:

• Service Provision: To provide, maintain, and improve our services
• Communication: To send you important updates, security alerts, and support messages
• Personalization: To personalize your experience and deliver content relevant to your interests
• Analytics: To understand how users interact with our services and make improvements
• Marketing: To send promotional communications (with your consent where required)
• Security: To protect against fraud, abuse, and unauthorized access
• Legal Compliance: To comply with legal obligations and respond to lawful requests
• Research: To conduct research and analysis to improve our services

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for our staff
• Incident Response: Procedures for responding to security incidents

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent